About the role
Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you are looking for , webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
Role Overview:
The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.
Key Responsibilities
- Lead the scoping, planning, and execution of client-specific customization projects.
- Collaborate with clients to understand requirements and translate them into actionable solutions.
- Partner with product, technology, and operations teams to ensure timely and successful delivery.
- Develop frameworks for scalable customization processes while maintaining client flexibility.
- Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
- Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
- Track and report on project performance, ROI, and client satisfaction.
- Build and maintain strong client relationships to foster repeat business and upsell opportunities.
Requirements
- 8–10 years of experience in business solutions, project management, or solution delivery.
- Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
- Proven ability to translate business needs into technical and operational solutions.
- Excellent stakeholder management and cross-functional collaboration skills.
- Strong project management skills (PMP, Agile, or similar certification is a plus).
Skills mentioned in this posting
- Project Management
- Stakeholder Management
- Agile
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